FAQ
Answers to the questions we hear most. Still stuck? Call or text — a person answers.
Ordering
Do I need an account to place an order?
No. Anyone can browse the catalog, build a list, and send it by text or email. An account is optional — it just gives you order history and your saved prices.
How do I see prices?
We don't post prices publicly — pricing can vary by account. Send us your list and we'll text or call back with your price, usually the same business day.
Can I order something that's not in the catalog?
Yes — call, text, or use the note field on your request. If we don't carry it, we can usually get it.
What does the “Ask us” badge mean?
That item's availability changes — call or text and we'll confirm if it's in stock and when.
Delivery
What areas do you deliver to?
See our Service Area page for the full list, or just ask — call or text and we'll tell you.
What are your delivery days and hours?
Our current delivery days and hours are listed on the Service Area and Contact pages, and we'll confirm yours on your first order.
Can I get a standing weekly delivery day?
Yes — most of our accounts have one. We'll set yours up on your first order.
Account & website
What's the difference between the request list and my account?
The request list is how anyone orders — no login needed. Signing in to your account (if we've set you up) shows your past orders and your prices, and lets you reorder with one tap.
Can I sign myself up for an account?
Not from the website — accounts are set up by our office so your pricing and delivery details are attached correctly. Ask us on your first order.
Is my information secure?
Yes — see our Privacy Policy for the details.
Still have a question?
We deliver on a standing weekly schedule across our service area. Not sure if we reach your address? Just ask — call or text and we'll tell you.